Desktop Support Engineer L2 EG_1394

WE’RE HIRING A DESKTOP SUPPORT ENGINEER L2 IN EGYPT!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
  
• 6000+ Engineers
  
• 200+ Enterprise Clients
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Key Responsibilities:

• Install and maintain desktop hardware/software (Windows, Office 365)
  
• Troubleshoot issues via helpdesk ticketing systems
  
• Manage user accounts in Active Directory
  
• Support mobile devices (iOS/Android)
  
• Ensure security with anti-virus and encryption tools

Requirements:

• Bachelor's in Computer Science or related field
  
• CompTIA A+ or MCP certification preferred
  
• Experience with Windows, Active Directory, and hardware troubleshooting
  
• Strong problem-solving and customer service skills
  
• Professional and willing to learn

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!

• Bachelor’s Degree or equivalent in Computer Science or related field.

• CompTIA A+, Microsoft Certified Professional (MCP)

• Strong problem-solving and customer service skills
  
• Professional and willing to learn

Windows 7/10, Microsoft Active Directory, Group Policy (GPO), Microsoft Office 365, PC/Laptop Installation & Troubleshooting, Enterprise Antivirus Solutions, Helpdesk Ticketing Systems, Mobile Device Management (iOS/Android), Enterprise Encryption Solutions, Windows Device Management.