L2 Desktop Support Engineer TH

WE ARE A DESKTOP SUPPORT ENGINEER L2 IN THAILAND!

Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a skilled Desktop Support Engineer to join our Thailand team. If you enjoy solving technical challenges in a fast-paced environment, this is a great opportunity to grow your career with a global organization.

About Excis:

• Presence in 190+ countries

• 6,000+ engineers worldwide

• 200+ enterprise clients

Key Responsibilities

• Identify device issues by reading error codes on equipment

• Diagnose and troubleshoot hardware and software faults using diagnostic tools

• Replace or swap faulty hardware components when required

• Perform hardware upgrades as needed

• Assist support teams from other service providers

• Work in staggered shifts when required

• Travel to different sites as part of job responsibilities

• Perform additional duties as assigned

Inventory and Asset Management

• Manage IT inventory and track movement of company stock

• Maintain accurate records of all goods entering and leaving the stockroom (new and returned items)

• Manage ordering, storage, and stock level control

• Update inventory records and documentation regularly

• Apply standard inventory management techniques

• Prepare daily, weekly, and monthly IT stock reports

• Generate trend analysis reports on common failures affecting end-user devices

Requirements

• 2–4 years of relevant IT support experience

• CompTIA A+ certification or equivalent (or at least 3 years of equivalent hands-on experience)

• Experience performing warranty hardware repairs for HP, Dell, and Lenovo devices

• Knowledge of parts ordering, replacement, repair, and defective part return processes

• Strong knowledge of Windows OS troubleshooting and system rebuilds based on documentation

• Familiarity with macOS, iOS, and Android devices (basic support level)

• Strong knowledge of Microsoft Office, antivirus tools, and desktop applications

• Knowledge and experience with ITSM

• Ability to use knowledge base articles to resolve client-specific issues

• Strong customer-facing and communication skills (verbal and written English required)

• Conversational local language skills preferred

• Strong attention to detail and ability to work independently and in a team

• Ability to manage multiple tasks and prioritize work under deadlines

• Able to apply independent judgment within defined processes and procedures

• Strong customer service orientation

Benefits

At Excis, your work matters. You will be part of a dynamic and hands-on team where your technical expertise directly improves user experience and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across multiple technologies. Enjoy competitive compensation and the opportunity to work with a global IT leader that values innovation and excellence.

Join Us

If you are ready to grow your IT career and be part of a global organization, we would love to hear from you.

Apply now and join Excis in Thailand to be at the forefront of IT support excellence.

• Customer Service
• Communication Skills (Verbal & Written)
• Problem-Solving
• Analytical Thinking
• Troubleshooting
• Attention to Detail
• Time Management
• Multi-tasking
• Prioritization
• Teamwork
• Collaboration
• Adaptability
• Flexibility
• Independent Decision-Making
• Critical Thinking
• Documentation Skills
• Organizational Skills
• Service Orientation
• Accountability
• Ability to Work Under Pressure

• Windows Operating Systems
• Hardware Troubleshooting
• Hardware Repair & Replacement
• HP, Dell & Lenovo Warranty Repairs
• PC Imaging & Rebuild
• Desktop Support
• Microsoft Office
• Desktop Services
• Antivirus Solutions
• Software Installation & Troubleshooting
• Application Support
• Diagnostic Tools
• Fault Diagnosis
• Hardware Upgrades
• Inventory Management
• Asset Management
• IT Stock Management
• Stock Reporting
• Trend Analysis & Reporting
• Knowledge Base Utilization
• macOS (OSX) Support
• iOS Support
• Android Support
• End User Support
• Peripheral Device Support
• Onsite IT Support
• IT Asset Tracking
• Warranty Parts Management
• Technical Documentation