Desktop Support Engineer L1 PL

WE’RE HIRING A DESKTOP SUPPORT ENGINEER L1 AT KATOWICE, POLAND!

Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Desktop Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.

• Client in 190+ countries
  
• 6000+ Engineers
  
• 200+ Enterprise Clients
  
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

• Provide onsite and desk-side IT support by troubleshooting Windows 7/10 operating systems, Microsoft Office applications, and basic network/connectivity issues, ensuring incidents are resolved within SLA
• Perform PC/laptop build, configuration, imaging (“Gold image deployment”), hardware diagnostics, and replacement of faulty components, including desktops, laptops, and peripherals
• Support enterprise workplace technologies including video conferencing systems, printers, scanners, and mobile devices (iOS/Android), as well as data backup and restoration activities during incidents

What You Need:

• Strong hands-on experience with Windows 7/10 environments, Microsoft Office suite, and enterprise desktop support tools
• Solid technical skills in hardware troubleshooting, PC/laptop assembly, imaging, device configuration, and peripheral support (printers, scanners, docking stations)
• Experience using ITSM/ticketing systems (call logging tools) and incident/service request management processes
• Knowledge of Microsoft patch management, software deployment, and endpoint update processes
• Familiarity with mobile device support (iOS/Android) and basic Mac OS troubleshooting in enterprise environments

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Poland and be at the forefront of IT support excellence!