Executive Support Technician L3

WE'RE HIRING: Senior Executive IT Support Engineer (L3)

Boston, Massachusetts, USA

Join Excis – A Global Leader in Enterprise IT Support

Are you an experienced IT professional with a passion for delivering white-glove technology support to senior executives? Excis is seeking a highly skilled Senior Executive IT Support Engineer (L3) to provide dedicated technology support for C-suite leaders while driving excellence across our Field Services and Executive Support Operations in Boston.

This is a unique opportunity to work directly with executive leadership in a fast-paced, high-visibility environment where your expertise, professionalism, and problem-solving abilities will make a direct business impact.

Why Excis?

• Supporting clients across 190+ countries
• Network of 6,000+ IT Engineers worldwide
• Trusted by 200+ Enterprise Clients
• Collaborative, people-first culture focused on innovation and professional growth

At Excis, we believe our people are our greatest strength. We foster a supportive environment where technical excellence, teamwork, and career development are valued and rewarded.

Key Responsibilities

Executive Technology Support

• Deliver exceptional white-glove IT support to C-level executives and their executive teams.
• Serve as a trusted technology partner, ensuring executive productivity and business continuity.
• Anticipate and proactively address technology issues before they impact executive operations.
• Provide support during executive meetings, presentations, conferences, and business travel.

Advanced IT Support & Service Delivery

• Deliver senior-level desktop, mobile, and endpoint support across macOS, Windows, and Android environments.
• Act as an escalation point for complex technical issues and support requests.
• Manage and resolve incidents while maintaining high customer satisfaction standards.
• Ensure adherence to service levels and identify opportunities for process improvement.

Infrastructure & Collaboration Support

• Troubleshoot Microsoft Teams, Zoom, Webex, VoIP, conferencing, and audio/video technologies.
• Support network connectivity, VPN access, printing, and endpoint security solutions.
• Perform hardware deployments, upgrades, migrations, and lifecycle management.
• Maintain endpoint security standards, including antivirus, patch management, MFA, and compliance requirements.

Leadership & Project Ownership

• Lead executive support initiatives and IT projects from planning through implementation.
• Create and maintain support documentation, knowledge bases, and best practices.
• Collaborate with global IT teams to improve executive support processes and service delivery.
• Provide technical guidance and mentorship to junior support personnel when required.

Required Qualifications

• 10+ years of professional IT Support experience.
• Minimum 3 years of direct support experience for C-level executives.
• Strong Level 1 and Level 2 support expertise with advanced troubleshooting capabilities.
• Experience managing ticketing systems and service management processes.
• Advanced knowledge of:
• macOS
• Windows 10/11
• Android devices
• Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
• Microsoft Teams
• Zoom
• Webex
• Strong understanding of networking fundamentals, VPNs, printing, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills.
• Experience working with vendors and third-party technology partners.
• Ability to participate in an on-call rotation, including evenings and weekends.
• Willingness to travel regionally and internationally to support executive events and business needs.

Additional Requirements

Transportation

• Valid driver's license required.
• Must have access to a personal vehicle for transportation to client sites and support locations.
• Business mileage will be reimbursed according to company policy.

Language Requirements

• English proficiency: Minimum B2 (Upper-Intermediate) level.
• Excellent verbal and written communication skills with the ability to interact professionally with executive stakeholders and end users.

Essential Skills

Behavioral Competencies

• Professional and customer-focused approach.
• Strong interpersonal and communication skills.
• Commitment to delivering exceptional service and support.
• Ability to work independently while maintaining accountability.
• Strong problem-solving and time management abilities.
• Adaptable and effective in fast-paced executive environments.

Technical Competencies

• IMAC Services (Install, Move, Add, Change).
• Hardware & Equipment (H&E) Support.
• Audio/Visual (AV) and Conference Room Technology Support.
• Break/Fix support for desktops, laptops, mobile devices, and peripherals.
• End-User Computing and IT Infrastructure Support.
• Advanced troubleshooting and root cause analysis.
• Microsoft 365 and collaboration technologies.
• Network connectivity and VPN troubleshooting.

Preferred Qualifications

• Previous experience leading or supervising Executive IT Support teams.
• Active Directory and LDAP administration experience.
• Mobile Device Management (MDM) expertise.
• Advanced network troubleshooting experience.
• Certifications such as Apple, Microsoft, Cisco, Linux, or Networking certifications.

Why Join Excis?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances executive productivity and business success. We provide an environment that supports continuous learning, career advancement, and collaboration with global technology professionals.

If you're passionate about executive support, enterprise technology, and delivering exceptional customer experiences, we invite you to join our growing team.

Apply Today

Take the next step in your IT career and become part of Excis' world-class Executive Technology Services team in Boston, Massachusetts.