Desktop Support L2 CH

WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER IN BASEL, SWITZERLAND!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage end-user desktop support, basic server and network troubleshooting, and independently run IT operations at a client site.

Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Clients in 190+ countries 6,000+ Engineers 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Location: Basel, Switzerland

Experience: 2+ years

Employment Type: Full-time, On-site

About the Role We are seeking a proactive, technically solid, and personable IT Support Engineer – Desktop Support to join our on-site team in Vevey. This role requires a professional who can independently resolve incidents, support executive-level users, and contribute to a positive, energetic workplace culture.

What you'll do?

• Deliver high-quality on-site support for end-users and VIPs, ensuring SLA compliance.
• Diagnose and troubleshoot desktop systems, printers, and operating issues.
• Manage incidents and service requests independently, from diagnosis to resolution.
• Support PC refresh activities: staging, deployment, data migration, decommissioning, and asset updates.
• Provide hands-on support for peripherals, printers, and AV/meeting room equipment.
• Act as hands-and-eyes for server and network teams.
• Maintain accurate asset records and documentation.
• Educate users on self-help tools and promote remote resolution to reduce dispatches.
• Collaborate with IT Services Data Center and Network Infrastructure teams.
• Install, maintain, and upgrade equipment and associated infrastructure.
• Respond to calls, emails, service tickets, and dispatched requests for technical support.

Requirements

• 2+ years of technical support experience in fast-paced environments.
• A+ Certification or equivalent experience.
• Strong working knowledge of Active Directory.
• Experience supporting executive management level users.
• Excellent customer service and communication skills, including VIP support.
• Experience supporting large Windows-based environments (Windows 10/11, M365).
• Advanced knowledge of Microsoft Office suite.
• Experience supporting macOS and hybrid Windows/Mac environments.
• Experience with remote support tools (RDP, VNC, Apple Remote Desktop).
• Hands-on experience removing viruses/spyware and performing RCA.
• Strong organizational, documentation, and troubleshooting skills.
• Self-starter with proven ability to collaborate across teams.
• Business professional attire required.
• Languages: Fluent in German (mandatory) and English.

Preferred

• Familiarity with ITIL best practices.
• Experience with Microsoft Teams Rooms and AV equipment.
• Knowledge of Hardware Asset Management (HAM) and CMDB governance.

Important Note Given the urgency of this opening, preference will be given to local candidates holding a Swiss passport or valid B or C work permits. Only candidates who can start with minimal delay will be considered.

Why Join?

• Collaborative and energetic team culture.
• Opportunity to lead impactful projects and drive service improvements.
• Be part of a team that values innovation and user satisfaction.