Spanish-Speaking Service Desk Agent - MX

Excis Inc. is seeking a Service Desk Team Lead for the AMS region to manage Service Desk operations, lead and mentor agents, and ensure high-quality ticket handling and SLA compliance. The role involves coordinating with Field Technicians, enforcing ticket hygiene, and driving performance improvements. Candidates need 4+ years of IT Service Desk experience with at least 2 years in a supervisory role, plus technical knowledge of Microsoft 365, Active Directory, and ITSM tools.