L2 Desktop Support Engineer

WE ARE HIRING A DESKTOP SUPPORT TECHNICIAN!

Excis is a global IT support organization driven by innovation, collaboration, and a commitment to delivering exceptional service worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a dynamic and supportive environment where employees can grow, contribute, and make an impact.

At Excis, we believe in a people-first culture where individual achievements fuel team success. Join our international team and help deliver reliable IT support, maintain hardware assets, and provide an excellent technology experience for employees and new hires.

Key Responsibilities:

• Install, configure, and image Windows laptops and desktops, including installations, moves, additions, and changes (IMAC).

• Provide remote, walk-up, and onsite technical support for Windows, macOS, and mobile devices.

• Troubleshoot hardware, software, operating system, and application-related issues.

• Install and troubleshoot printers, including networked printing solutions.

• Provide executive (VIP) support and audio-visual assistance, including equipment health checks.

• Manage hardware deployment, refreshes, redeployment, disposal, asset reclamation, and depot services.

• Coordinate hardware shipping, data backup and recovery, and warranty or out-of-warranty repairs and replacements.

• Manage spare parts, physical inventory, asset tagging, and equipment records in the asset management system.

• Open, classify, assign, track, resolve, and close service requests and incident tickets.

• Coordinate with external vendors and suppliers for hardware repairs and dispatch support.

• Support the onboarding of new hires by coordinating equipment preparation, assignment, and deployment.

• Maintain accurate hardware inventory records and provide weekly inventory and equipment movement reports.

• Identify and resolve hardware and software application conflicts.

• Ensure all technical resolutions and asset management activities comply with company standards and policies.

• Collaborate with cross-functional teams to maintain efficient IT operations and high customer satisfaction.

Key Requirements:

• 3–5 years of IT experience, preferably in desktop support, technical support, or a help desk environment.

• Knowledge of Windows and macOS platforms, including laptops and other portable devices.

• Experience with Windows 10 imaging, software installation, and operating system troubleshooting.

• Familiarity with Microsoft Office applications and standard productivity tools.

• Basic networking knowledge, including TCP/IP, Windows networking, and Ethernet.

• Experience with networked printers, print queues, and printer troubleshooting.

• Familiarity with IT ticketing systems, asset management, inventory tracking, and hardware deployment processes.

• Proficiency in spreadsheet applications, including formulas, calculations, and functions for reporting and inventory management.

• Strong customer service, interpersonal, and problem-solving skills.

• Excellent organizational skills and the ability to prioritize multiple requests effectively.

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively within a team environment.

• Willingness to work extended hours or adjusted schedules to support planned activities and emergency situations.

• A positive attitude, adaptability, and willingness to learn new technologies.

• CompTIA A+ or Microsoft Certified Professional (MCP) certification is an advantage.

Why Join Us:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly supports employee productivity and customer satisfaction. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.