On-Site IT Support L3

The OSS Technician – Level 3 provides advanced (Level 3) technical support for computer hardware, software, operating systems, and server environments. The role involves diagnosing and resolving complex hardware and software issues, performing hardware diagnostics and component replacement, and installing, configuring, and maintaining IT systems. The technician supports multiple OEM platforms such as Dell, HP, Lenovo, Lexmark, and IBM, and handles server operating systems and related infrastructure. Additional duties include root-cause analysis of recurring issues, escalation to specialist or engineering teams, and maintaining accurate documentation of incidents and resolutions. The position works closely with service desk, infrastructure, and other technical teams to meet agreed service levels and client requirements, and requires 5–6 years of relevant IT support experience along with strong troubleshooting, customer-service, and communication skills.