L2 Desktop Support Engineer

UAEOn-siteFull-Time6835,00 AED (Monthly approx)

Posted 15 July 2026

About the role

The Deskside Engineer provides on-site IT support to executives at Damac sites, acting as a single point of contact for technical issues. Responsibilities include troubleshooting hardware and software, managing local servers, coordinating with service desk and vendors, handling IMAC requests, PC imaging, asset management, and supporting meeting rooms and events. The role requires a minimum of 3 years of experience and proficiency in English and the local language.

Essential Skills — Behavioural

Ability to prioritize multiple support requests in a fast-paced environment.

Fluent in English; knowledge of the local language is an advantage.

Essential Skills — Technical

3–8 years of experience in Desktop Support or End-User Computing.

Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM, Intune, VPN, and endpoint management.

Experience supporting printers, scanners, mobile devices, and peripheral equipment.

Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments.

Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.

Excellent troubleshooting, communication, and customer service skills.

Language

English

Skills

TroubleshootingDesktop SupportLAN/WAN/WLANServer ManagementPC ImagingAsset ManagementVendor CoordinationIncident ManagementCustomer ServiceHardware Support

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