Senior Desk Side Technician

WE’RE HIRING: SENIOR DESK-SIDE TECHNICIAN / DISPATCH TECHNICIAN!

Ready to take your IT support career to the next level? Join Excis, a UK-headquartered global IT services company committed to innovation, collaboration, and service excellence.

190+ countries | 6,000+ professionals | 200+ enterprise clients

What You’ll Do

• Respond promptly to customer issues and service requests via phone, email, and support tickets.

• Troubleshoot and resolve hardware, software, and operating system issues.

• Acquire, prepare, and deploy computers, printers, software, and peripherals.

• Provide excellent customer service and clear communication.

• Document all work performed and maintain accurate inventory and support records.

• Identify underlying customer needs and recommend effective solutions.

• Manage time and resources efficiently while maintaining professionalism under pressure.

What You Need

• Good speaking, writing, and reading skills.

• Field experience supporting a variety of technologies and IT services.

• Strong customer service, communication, and interpersonal skills.

• A professional appearance, positive attitude, resilience, and a strong sense of urgency.

• Excellent attention to detail and problem-solving abilities.

• Ability to work collaboratively, manage competing priorities, and take ownership of issues.

• Technical troubleshooting skills across Windows, Apple, and virtual operating systems, depending on the role.

• For advanced technical roles: strong networking knowledge, particularly TCP/IP, Microsoft Exchange, and Active Directory.

• Ability to work independently with minimal supervision when required.

Why Join Excis?

• Work with a global IT services organization.

• Build your technical support and troubleshooting expertise.

• Develop your customer service and problem-solving skills.

• Be part of a collaborative, customer-focused team.

📩 Interested? Apply now and become part of Excis!

At least two of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP), desktop area
• Microsoft Office Specialist (MOS) certification

• Well-developed sense of urgency; enthusiasm, resilience and a positive attitude
• Excellent customer service and people skills; exceptional communicator
• Attention to detail
• Manages time and resources to meet or exceed expectations in high-profile situations, staying professional under pressure
• Customer focus: looks for the underlying needs behind a request, acts proactively to exceed expectations, and seeks and acts on customer feedback
• Systematic problem solving: weighs pros and cons using factual data, spots trends and patterns, compares data from different sources
• Team player: cooperates willingly, puts in extra effort to meet team objectives, understands how own behaviour affects the team and the service

In-depth knowledge of:

• Windows 10 & 11; Microsoft Office & Office 365
• PC/laptop hardware and peripherals, including printers
• Mobile devices
• Audio-visual and meeting room equipment

Basic knowledge of: Active Directory, MS Exchange, Apple OS. Solid troubleshooting skills across Windows, Apple and virtual operating systems.

Tasks:

• Detailed troubleshooting of end-user devices and network equipment
• Installing and configuring hardware, software, networks, printers and scanners
• Monitoring and maintaining systems
• New user account setup
• Repair and replacement of equipment
• ITSM ticket updates
• “How-to” support for end users
• Supervising technicians and training junior staff