Global IT Service Transition Coordinator

WE ARE HIRING A GLOBAL IT SERVICE TRANSITION COORDINATOR!

Location: Quezon City, Philippines
Company: Excis
Employment Type: Full-Time

About Excis

Excis is a global IT services company headquartered in the United Kingdom, delivering IT support and technology solutions to enterprise clients worldwide. We are looking for a highly organized and proactive Global IT Service Transition Coordinator to join our team in Quezon City, Philippines, and support the transition of IT services for one of our major global clients.

Job Overview

The Global IT Service Transition Coordinator will work closely with the Transition Manager to coordinate, monitor, and document daily transition activities, ensuring a smooth transfer of IT services from the existing supplier to Excis.

The role involves coordinating with internal teams, field engineers, suppliers, and client stakeholders across multiple regions and time zones to ensure transition milestones, documentation, operational readiness, and go-live requirements are completed on schedule.

Key Responsibilities

• Support IT service transitions from project kick-off through go-live and handover to steady-state operations.
• Maintain transition plans, task trackers, milestone schedules, and RAID logs (Risks, Actions, Issues, and Decisions).
• Prepare and maintain transition documentation, including site lists, contact lists, asset inventories, process documents, and knowledge articles.
• Coordinate daily activities among internal teams, field engineers, third-party suppliers, and client stakeholders.
• Schedule meetings, workshops, and knowledge transfer sessions; prepare agendas, meeting minutes, and action items.
• Track deliverables and follow up with task owners to ensure timely completion.
• Coordinate engineer and technician onboarding, including system access, tools, induction, and training.
• Support go-live readiness by coordinating ticketing systems, portals, accounts, user permissions, and operational documentation.
• Prepare regular status reports, dashboards, and progress updates for the Transition Manager and stakeholders.
• Assist with change requests, supplier coordination, purchase orders, hardware shipments, spare parts, and inventory tracking.
• Support the development and maintenance of ITIL-based processes, procedures, and work instructions.
• Assist with transition cost tracking, including supplier quotations, purchase orders, and timesheets.
• Monitor post-go-live hypercare activities, track outstanding issues, and document lessons learned until formal handover.
• Identify risks, issues, and delays early and recommend practical solutions.
• Contribute to continuous improvement by enhancing transition templates, tools, and processes.

Qualifications and Requirements

• Bachelor's degree or equivalent qualification, preferably in Information Technology, Business Administration, Project Management, or a related field.
• At least 2–4 years of experience in IT services, project coordination, service delivery, PMO support, or a related role.
• Strong organizational, coordination, documentation, and time-management skills.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Microsoft Teams.
• Experience with Microsoft Project, Smartsheet, or similar project planning tools is an advantage.
• Basic understanding of IT infrastructure, end-user computing, networking, and ITIL processes, including incident, change, and knowledge management.
• Familiarity with ticketing systems such as ServiceNow is an advantage.
• Excellent written and verbal communication skills in English.
• Ability to work effectively with technical and non-technical stakeholders in a multicultural environment.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Self-motivated, dependable, and capable of working independently with minimal supervision.
• Willingness to work occasional evenings or weekends to support global teams across different time zones.
• Willingness to travel within the region occasionally, if required.

Preferred Certifications: ITIL Foundation, PRINCE2 Foundation, CAPM, or other relevant project management or IT service management certifications.

What We Are Looking For

We are seeking a proactive and detail-oriented professional who can keep transition activities organized, maintain accurate documentation, coordinate stakeholders, and help ensure successful service transitions. The ideal candidate takes ownership of assigned tasks and is comfortable working in a fast-paced, global IT services environment.

How to Apply

Interested candidates are invited to submit their updated CV or resume for consideration.

Join Excis and become part of a global team delivering IT services and solutions to clients around the world.