L2/L3 Senior Network Engineer IT_9368

Key Responsibilities

• Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
• Provide Level 1 and Level 2 support for network incidents, outages, and service requests.
• Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
• Monitor network health using monitoring tools and proactively identify and resolve potential issues.
• Perform bandwidth utilization, traffic analysis, and circuit health assessments.
• Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.
• Support customer router deployments, refreshes, and replacement activities.
• Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
• Provide technical support and regular updates to customers regarding incidents and service requests.
• Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
• Maintain accurate documentation of network configurations, circuits, routing, and service records.
• Participate in a 24/7 on-call support rotation.

• Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.
  
• Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
  
• Strong expertise in Cisco routing and switching technologies.
  
• Experience managing customer network devices and CPE routers.
  
• Experience supporting secure internet connectivity and firewall environments.
  
• Hands-on experience with network monitoring, traffic analysis, and performance optimization.
  
• Proven ability to troubleshoot complex network issues and perform root cause analysis.
  
• Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
  
• Experience working with telecom providers, managed service providers, and enterprise customers.
  
• Familiarity with high-availability, business-critical network environments.
  
• Willingness to participate in a 24/7 on-call support rotation.
  

• Experience supporting large-scale MPLS environments.
  
• Experience with router refresh, migration, or infrastructure upgrade projects.
  
• Knowledge of ITIL processes and service management best practices.
  
• Experience within the travel, aviation, or transportation industry is an advantage.
  
• Basic understanding of telecom vendor and contract management.
  

• Fluent Italian (Mandatory)
  
• Professional working proficiency in English

• Strong knowledge of MPLS, DIA, WAN, LAN, TCP/IP, VLANs, IP Subnetting, QoS, High Availability, Redundancy, and Failover.
  
• Hands-on experience with Cisco routers, Cisco IOS, BGP, OSPF, Static Routing, VRFs, and routing troubleshooting.
  
• Experience configuring and supporting customer premises equipment (CPE), primarily Cisco routers. Exposure to Linux-based routers is advantageous.
  
• Knowledge of secure internet services, firewall technologies, VPN concepts, and network security best practices.
  
• Experience with network monitoring and performance analysis tools, SNMP monitoring, traffic analysis, and bandwidth monitoring.
  
• Strong troubleshooting skills across routing, connectivity, latency, packet loss, circuit outages, and overall network performance.
  
• Understanding of incident, change, problem, and vendor management processes.