L3 IT Onsite Engineer

WE’RE HIRING: DESKTOP SUPPORT ENGINEER – L3 (ONSITE – AIROLI, NAVI MUMBAI)

Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact.

We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.

Role Summary

We are seeking a customer-focused and enthusiastic Desktop Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential.

You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.

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Key Responsibilities

• Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
  
• Deliver high-quality customer service to all users, including VIPs
  
• Troubleshoot hardware and software issues across Windows environments
  
• Perform PC builds, deployments, imaging, and reimaging activities
  
• Handle IMAC activities (Install, Move, Add, Change) and project tasks
  
• Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
  
• Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
  
• Manage incidents using ITSM/ticketing tools and ensure SLA compliance
  
• Maintain and update documentation, knowledge base articles, and asset records
  
• Collaborate with internal IT teams and external vendors for issue resolution
  
• Provide remote support when required

Benefits – Why Join Us?

At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success.

We offer:

• A supportive and inclusive work environment
  
• Continuous learning and professional growth opportunities
  
• Exposure to global enterprise clients and technologies
  
• Competitive compensation and clear career development pathways
  

Essential Skills & Qualifications

• Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
  
• Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
  
• Solid Microsoft 365 troubleshooting experience (including Intune exposure)
  
• Familiarity with Active Directory and Azure Active Directory
  
• Strong desktop, laptop, printer, and peripheral troubleshooting skills
  
• Experience with ITSM/ticketing systems
  
• Excellent communication and interpersonal skills
  
• Ability to work independently and within a team
  
• Experience working with vendors and third-party support teams
  
• Strong organisational and time management skills